FAQs

Q: How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Q: Why should I buy online?
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.

Q: What information should I input when ordering?
our online ordering system will ask for all the important information you should submit.

Q: What payment methods can I use?
You can use all the major credit cards.

Q: What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact support@exasofficial.com notify us about the problem. We can manage the order manually.

Q: How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Q: What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.

Q: Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact support@exasofficial.com

Q: Do you have the product in stock?
All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Q: How to contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), please contact support@exasofficial.com

Q: Can I return a product?
If you want to return a product, please contact support@exasofficial.com

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